Exchange / Return / Refund Policy
Exchange / Refund Policy:
- For a more prompt exchange/refund, Please keep your invoice!
- If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
- Returned in original packaging.
- Returned within (15) days of delivery date.
- Returned to us in re-sellable condition.
- Copy of invoice enclosed with merchandise.
- You must contact us for a RMA number and write the number on the package.
- You must return the goods to the warehouse(s) specified in the RMA, and it is the customer's responsibility to verify the correct return address before sending goods back. Any good shipped to the incorrect location will incur additional shipping charges. We are not responsible for any goods returned to the wrong address.
- Enclose a brief letter of explanation.
- Merchandise returned for refund is subject to a 15% restock fee.
- There is a minimum restocking fee of $5.00.
- Shipping charges are not refundable.
- If you return an item for a refund that had free shipping, a normal shipping charge will be deducted from the refund.
- All returns must be prepaid.
- No COD's accepted.
To Return or Exchange a product please sign into your account and click the "ORDERS" tab. Here you will be able to make your request. Choose the item you want to return and select "Return Items?" on the Right side across from the product you are wanting to return. Follow the prompts from there.
If you purchased as a guest, you would need to open an account. Once that is done, please email us back with the Email address used so that we can attach your order to your account which will allow you to make a Return or Exchange request.